EntireHR has the ability to control what documents show to Applicants in the portal based on their qualifications.
When a document is not showing on the applicant portal it is most likely due to the document not being linked to the qualification of the applicant.
To review and update the linking of documents to a qualification please follow the below steps.
Access Masters > Member Master > Qualifications / Classifications
Select the
next to the qualification to review/update documents
Select the box next to the document(s) you wish to link to the qualification
Click Save once you have selected the document(s) to link