FAQ - How to's

Welcome to Entire OnHire How-to articles 😊. We are pleased to roll out our collection of How-to articles on this page. These articles will be quite helpful to answer your queries instantly.

Title	Creator	Modified
How can I update the account name on the invoice?	Emil Jose	Dec 15, 2023
How do I clear data (cache) for the WorkForce app on my Android?	Georgina Ganson	Dec 10, 2023
How to Add a New Zone?	Entire Support Team	Dec 08, 2023
How do I clear data (cache) for the WorkForce app on my iPhone?	Emil Jose	Dec 05, 2023
How to edit the Effective Date of a Rate Table	Hannah Hutchinson	Dec 04, 2023
How can I apply breaks at a specific part of my shift?	Emil Jose	Nov 27, 2023
How do I set up an ongoing deduction for a member	Georgina Ganson	Nov 22, 2023
Adding Reference Codes to Invoices via Client Cards	Georgina Ganson	Nov 22, 2023
How do I create a user with the role of 'Manager' for selection when creating reporting offices?	Emil Jose	Nov 14, 2023
How to update the phone number in the invoice?	Emil Jose	Nov 13, 2023
Finance - Tax File Declaration Report	Georgina Ganson	Nov 10, 2023
How to Edit a Reason?	Entire Support Team	Nov 08, 2023
How to Add a New Region?	Entire Support Team	Nov 08, 2023
How to Add a New Suburb?	Entire Support Team	Nov 08, 2023
How to Edit User Profile?	Former user	Nov 08, 2023
Accessing SendGrid and Managing Emails Sent from EOH	Georgina Ganson	Nov 08, 2023
How many characters does 1 sms credit use?	Georgina Ganson	Oct 31, 2023
Why does my professional see other client financial details?	Anuradha Kaushik	Oct 31, 2023
Why can I see random letters in the Availability Report?	Hannah Hutchinson	Oct 23, 2023
How do I remove Members in a Release Shift?	Hannah Hutchinson	Oct 23, 2023
Do I have to unlink Professionals before making Inactive?	Hannah Hutchinson	Oct 23, 2023
Why are my Invoice dates not in order?	Hannah Hutchinson	Oct 23, 2023
What do I do if I have issues with SPF/Whitelisting Emails?	Hannah Hutchinson	Oct 23, 2023
Do we have an integration with Phocus?	Hannah Hutchinson	Oct 23, 2023
What do I do if my Finance login expires?	Hannah Hutchinson	Oct 23, 2023
Can you complete Payroll with a negative amount in an Addition/Deduction?	Hannah Hutchinson	Oct 23, 2023
What does the status 'Proceeding' mean against an Applicant?	Hannah Hutchinson	Oct 22, 2023
How to Adjust the Percentage of an Addition	Hannah Hutchinson	Oct 22, 2023
Does Entire OnHire have the capacity to roster/pay staff on a Permanent/ full-time basis?	Georgina Ganson	Oct 20, 2023
Recommended steps for introducing a new company policy	Former user	Oct 17, 2023
How to Clear Submitted Timesheet Details?	Emil Jose	Oct 11, 2023
How can I create a new Contact Log Type?	Georgina Ganson	Oct 09, 2023
Salary Sacrifice within Entire OnHire	Georgina Ganson	Oct 09, 2023
How can I change the assigned recruiter once the interview is scheduled for the applicant?	Emil Jose	Oct 09, 2023
Can I customize the email template sent to applicants upon submitting an application, based on the industry?	Emil Jose	Oct 09, 2023
How do I set to release shifts to the state instead of across the nation for a client?	Emil Jose	Oct 04, 2023
Duplicate Employment Notes - Why?	Georgina Ganson	Sept 24, 2023
How to Update Help Centre Contact Details in the Staff Portal?	Emil Jose	Sept 21, 2023
How should I set up Government Paid Parental Leave within Finance	Georgina Ganson	Sept 11, 2023
Can you change the text size in the system?	Hannah Hutchinson	Aug 28, 2023

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