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After large version upgrades, EntireHR Entire Onhire will require members to update their unique "database ID" into EntireHR Entire Onhire to continue receiving push notifications from the system and remain compatible with future updates.
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If you have any members not receiving notifications after your upgrade, and they have re-installed the apps already then please perform the below steps:
Full Instructions:
Click on Reports
Scroll to bottom left box: Mobile App User Login Reports
Click on View App Logged In Member Details
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Check the column on the righthand side "
Login DateTime" (click on this title to " sort by date ") - if the login date is BEFORE your last version release date, then this member needs to Log Out & Log Back into their App so they can receive Push Notifications from the new system.
Use the SMS & Email function on the by selecting the left-hand side to contact all members to
Log Out & Log Back Into the App (instructions on this below)
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Tell Members to
Tap on the More Options Menu found in the top left corner of the App. From here they can scroll down and select Log out highlighted in the image below.
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To check notifications for your members, or to TURN ON/TURN OFF Push notifications and SMS notifications using the Members App see below:
Tap on the three "little iii's" at the top left of the screen. This will take you to "more options".
Tap on the settings menu option, 4th down from the top.
You should see "About" & "Notifications", tap "Notifications.
You will see options for both SMS & Push Notification, check that both alert options are set to green (enabled).
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