All support articles
Getting Started
- Logging in for the first time - navigation help
- Logging to Entire Support Portal
- Resetting your Browser Setting
- Placement Tab
- How to Access our Self-Help Resources
Master Settings Summary
- Main Masters
- Main Masters - Bank BSB and Names
- Main Masters - Country/Suburbs/Zones/Region
- Main Masters - Cultures
- Main Masters - Designations
- Main Master - Employment Types
- Main Masters - Languages
- Main Masters - Phone Types
- Main Masters - Job Boards/Seek Masters
- Main Masters - Two-Factor Authentication
- Main Masters - Users Authorisation
- Main Masters - Reporting Office
- Main Masters - Template Types - Email and SMS
- Main Masters - Priorities (Personnel)
- Main Masters - Reasons (Personnel)
- Main Masters - Appraisals
- Main Masters - Change User Password
- Main Master - Marketing Research
- Main Masters - Portal Messages
- Main Masters -Portal Documents and Links
- Main Masters - Leave Management
- Main Masters - Internal Users
- Main Masters - Customise Job Application Page
- Main Masters - References Settings
- Main Masters - CRM - Contact Log Settings
- Main Masters - Software Version Details
- Main Masters - Customisable Forms (Beta)
- eRROR
- Member Master
- Member Masters - Documents
- Member Master - Document Check and Notification
- Member Master - Qualifications / Classifications
- Member Masters - How to Create a New Expertise
- Member Masters - Pay Level/Grades
- Member Master - Superannuation
- Member Master - Tax Codes
- Member Master - Company Policies
- Member Master - Screening Guidelines
- Member Master - Interview Guidelines
- Member Master - Competencies/Interview Questions
- Member Master - Job Applicant Information
- Member Masters - Applicant Portal Welcome
- Member Master - Years of Experience
- Member Master - External Softwares Integration
- Member Master - Education
- Member Master - Evaluation
- Member Master - Experience Details
- Member Master - Payment Type
- Member Master - Professional Status
- Member Master - Areas of Speciality
- Member Masters - Customise Recruitment Stages - How to update what recruitment stages are mandatory
- Member Masters - Customise Applicant Portal Menu
- Member Master - Shift Task Checklist
- Client Masters
- Allocations Master
- Placement Masters
- Industry Verticals
- Check-In & Check-Out Manual
- Mobile App - Availability
Reports
- Recruitment Reports
- Seek Applications Report
- Member Reports
- Client Reports
- Availability Reports
- Booking Reports
- Performance Reports
- Moblie App User Login Reports
- Finance Reports - Front End
- Permanent Placement
Entire OnHire - Growth Modules
- Growth Module - Broadbean and Seek Integrations
- Growth Module - Client Compliances
- Growth Module - Unmanaged Jobs
- Growth Module - XeopleSign
- Growth Module- Awards
- Growth Module - Leave Management
- Growth Module - Resume Parsing
- Growth Module- Shift Match (Cascom)
- Growth Module- Multi ABN
- Growth Module - Referee Dashboard
- Growth Module - Client NDIS Details and Case Notes Management
- Growth Module - Notes Engine
- Growth Module - Advanced Infection Control
- Growth Module - Member Fatigue Management
- Growth Module - Shift Unfilled Program
- Growth Module - Smart Shifts
Recruitment
- Recruitment Dashboard
- Recruitment Start to Finish - Onboarding a Member
- Recruitment - Applications Drop Down
- Referral Process
- Talent Search
- Personnel Card
- Appointment Scheduler
- Applicant Portal Overview
- Flare HR
Allocations
- Member Availability
- Standard - Client Allocations
- Allocations Process Flowchart
- Visa Hours Regulation Program
- Visa Exclusion Period
- Client Allocation Display Explained
- Glossary of Shift Status Codes
- Allocations Toolbar Icons
- How to enter in a Single Shift
- How to edit a Shift
- How to enter bookings for multiple shifts/dates
- How to nominate Members into a Broadcast and send a notification
- How to Accept a member into a shift
- How to book a shift
- Sending SMS and Push Notifications
- How to enter Shift Status notes
- How to Cancel a Shift
- How to enter a Purchase Order Number
- How to broadcast a shift to members and send a notification
- Shift Log - Tracking the actions on a Shift
- Uploading Shift/Location Documents
- How to use Member Compensate
- How to use Client Proposed
- How to use Member Offered
- Allocations Search options
- Released Shifts
- Member Contact Card
- Allocations Body Explained
- Member Allocations
- Requests and Restrictions
- Download Bookings
- Digital Timesheet – Shift Tasks Checklist
- Import Shifts
- Allocations Drop Down
Infection Control
- How to enter in a new infection
- Infection Control Scenarios
- How to delete an Infection
- Infection Control (Beta)
Members
Clients
- How to access the Client Online Permissions
- How to search and edit a Locations profile
- How to Add/Delete a Relationship Manager
- How to Update the Servicing Office of a Location
- How to Move a Client/Location to another Tree
- How to Inactive/Terminate a Location
- Profiles Tab - Clients
Client - Professionals
Entire OnHire Mobile Applications
- Member Mobile App
- How to download the Members App for Android Devices
- How to download the Members App for Apple Devices
- Mobile - Dashboard
- Casual Availability via the App
- Permanent Availability Via the App
- Member App - Client Compliances Only
- Shift History - Member App
- Members App - Check-In/ Check-Out Guide
- Digital Timesheet Member App
- How to add travel claim from Members App?
- My Shifts- On the App
- How to view and accept Released Shifts
- How to view and update your personal details via the app
- Member Preferences
- Member App Notifications
- App Settings
- How to update your Workforce App Password
- How to use Simple Sign In
- How to log in under two accounts the app
- Launching Client Notes
- How to view your employment details
- How to view your Payroll Details via the App
- How to upload Documents via the Members App
- How to view and sign Employment Policies via the App
- How to submit a TFN Dec via the Member app
- How to add new references via the app
- How to provide feedback on the app to Entire OnHire
- What are the mandatory permissions required to run the member app?
- Clients Mobile App
- Management Mobile App
Contact Log
- Contact Log and Tasks
- My Reason for Contact is not listed?
- How to Search for a Member Log
- How to Search for Internal Staff Log
- Incomplete Tasks
Finance
- Single Touch Payroll
- Single Touch Payroll (STP) – Phase 2
- STP Phase 2 – Transition Guide
- Finance Updates
- Getting Started with Finance
- Finance - Profiles
- Member Card
- Finance Start to Finish - Confirming Shifts- Payroll - Invoicing - STP Processing
- Rates
- Processing/Confirming Shifts
- Payroll
- Invoicing
- Finance Protcols
- Finance Reports
- Invoice and Docket collation report
- Entity Reports
- Members Details Report - Finance
- Member Finance Details
- Mandatory Member Data Details
- Member Travel Claim Report
- Client Finance Details
- Mandatory Service Locations Data Details
- Payroll History Report
- Pay History (HELP/SFSS)
- YTD Earning
- Reports Additions and Deduction
- Payslip Reprint
- Pay Files
- Payroll Tax Report
- Weekly Work Cover Report
- Print Employee Timesheet to be Completed
- Unprocessed Pay Details
- CoInvest
- Subcontractor
- Invoice History
- Invoice Reprint
- Print Credit/Debit Notes
- Invoice Files
- Export Invoices Summary - Accounting
- Service Rates
- Client Rate Chart
- Tax Table
- Obligation Reports
- Gross Margin Reports by Client
- Daily Bookings Report
- Booking Details Report
- Facility Shifts Usage Monthly Report
- Facility Shift Usage Period Report
- HPV Reports
- Pay/Invoice Comparion
- Order Response/Fulfillment Report
- Invoiced / UnInvoiced Status Details
- Invoiced/UnInvoiced Shifts Details
- Business Hours Volume Report
- Roster Weekly Report
- Service Protocol
- Pay Invoiced Protocol
- View Dockets
- Superannuation Guarantee Listing
- Employee Letters
- Super Clearing House Export
- Superannuation Reconciliation Report
- ATO Employment Declaration Report
- Monthly Payroll Tax Reports
- Long Service Leave Report
- Finance - Tax File Declaration Report
- Finance Master
- Finance - Tools
- Users Authorization in Finance Portal
- User Authorization for Branches
- Change Password
- Editing Public Holidays
- Software Registration
- Application Options
- Global Setting - Default Country
- Global Setting - Superannuation
- Global Setting - Report Options
- Global Setting - EFT Parameters
- Global Setting - Payroll
- Global Setting - EmailSettings
- Global Setting - Authorized Signatories
- Global Setting - Set Member's Mandatory Data
- Global Setting - Set Client's Mandatory Data
- Global Setting - Day Light Saving
- Global Setting - Tax File Declaration Parameters
- Global Setting - Tax Department EOY Parameters
- Global Setting - Overtime Settings
- Import/Export Profiles
- Automatic Batch Run Configuration
- Multiple Companies Set up
- Finance -New Booking
- Finance - Status
- Finance - Overtime
- Finance - Contact log
- Finance - End Of Year Processes 2022-2023
- EOFY 22-23 - STEP 1 - Payroll General Ledger Reconciliation
- EOFY 22-23 - STEP 2- Check STP Submissions
- EOFY 22-23 - STEP 3 - Check any outstanding shifts
- EOFY 22-23 - STEP 3.1 - Check Member Information
- EOFY 22-23 - STEP 4 - Run your final cut off payroll
- EOFY 22-23 - STEP 5 - Send your final STP
- EOFY 22-23 - STEP 6 - Finalize your payroll tax
- EOFY 22-23 - STEP 7.1 - Changing Payroll Financial Year Dates
- EOFY 22-23 - STEP 7.2-Entering Superannuation Cut-off Dates
- EOFY 22-23 - STEP 8 - Change in SGC Threshold
- EOFY 22-23 - OPTIONAL- How to change rates in rate tables
- Updates to ATO EOY 2022-23
Security
- Cyber Security Awareness
- Application Security and Safety Enhancements
- Entire Software COVID-19 Emergency Response.
- Additional Storage Information
Other
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