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Introduction
Fatigue is a significant issue in modern business, due to high-demand jobs, long duty periods, disruption of daily rhythms, and accumulative sleep debt. It is mental and physical exhaustion that reduces your employee's ability to perform his work safely and actively. Managing fatigue in the workplace is an essential part to get workers' productivity and ensure their safety 🧑🏭 😊.
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The control measure defined in this module will work as per members' data. Also, the system will need to know the priority of the applicable control measure condition.
For example, if you have defined a separate rule for each Member Industry, Member Qualifications, or Member Employment Type, the system needs to know which rule will get prioritized to apply the correct condition based on the type of business model. The system will only apply conditions based on the highest priority rule and will ignore the other rules.
How to Access Member Fatigue Management?
To access Member Fatigue Management:
Click Masters → Allocation Master → Member Fatigue Management and the Member Fatigue Management page opens
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Member Fatigue Management
The Member Fatigue Management sets the global level to nominate Control Measures and Auto Check the system automatically while allocating shifts to the members in the Staff Portal application.
Nominate Control Measure
To define the Control Measure, select from the following available options:
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Example to explain how the rules are applied based on the highest priority and ignore other rules Maximum Priority is required when two rules are defined:
Now, if the Control Measure selected is “Member with Qualification match rule”, then Rule 1 → "Minimum 6 hours gap in between 2 shifts for "RN" Members" will be applicable while Allocating Shifts as well as in Member App while accepting Release Shifts as Rule 1 has the Member Qualification Rule as Control Measure. |
Auto Check Rules
The Auto Check is a mandatory check that will define whether the Member Fatigue Management rules will be checked by the system automatically while allocating shifts to the members or will be done by the internal staff manually whenever required ☑️ 😌.
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You can action the existing fatigue rule to Edit, Copy, or Delete.
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Add New Rule
To add a New Rule:
Click Add New Rule as shown in the figure above
The Add New Rule pop-up window opens. Provide all the required details
Click Save to save the new rule 😎
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Field Name | Description | ||
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Rules based on Shift Hours ⏲️ | |||
Week Work Start Day | Select the start day of the week and the system will calculate the allocated shift hours of the member as per “Week Worked Hours” and “Fortnight Worked Hours”. By default, Week Work Start Day will be Monday. For example: For a fatigue rule set, if Week Work Start Day is selected as Tuesday, the Rule Apply Start date is 29/12/2021 and Staff is allocating a shift with shift date as 29/12/2021 to the member. Here the system will check the allocated hours of the member from Tuesday i.e., 28/12/2021 till Monday i.e., 03/01/2022. | ||
Hours gap between shifts (HH: MM) | Minimum hours gap between the two consecutive shifts for the member to work according to the rule set. This will be defined in the 'hh:mm' format.
Here consecutive shifts gaps will be considered based on: Preceding shift checks: End time of the preceding shift in which member is active and the start time of new shift allocating to member/ accepting release shift by the member. | ||
Exclude shifts for a same Service Location | Activate the ON toggle button to exclude the check for “Hours gap between shifts” while allocating shifts to the member/release shift accepted by the member of the same Service Location. This will be applicable only for the Service Location without any Delivery Location. By default, this toggle button is OFF which means the system will show Warning/Restriction to the staff/client while allocating the shift without Delivery Location. Show Warning/Restriction to the member to accept release shift without Delivery Location, if the member has a pre-active shift i.e. same Service Location without Delivery Location and the gap between both the shifts is less than or equal to the hours mentioned in the rule. This rule checks the gap between:
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Exclude shifts for all Delivery Locations (For Same Service Location) | Activate the ON toggle button to exclude the check for “Hours gap between shifts”, while allocating shifts to the member/ release shift accepted by the member of the same Service Location for all Delivery Locations. By default, this toggle button is OFF which means the system show a Warning/Restriction to the staff/client while allocating the shift with Delivery Location. Show Warning/Restriction to the member to accept release shift with Delivery Location, if the member has a pre-active shift with Delivery Location and the gap between both shifts is less than or equal to the hours mentioned in the rule. | ||
Single Day Worked Hours (HH:MM) | Maximum hours a member is allocated to work in a day according to the fatigue rule set and the Single Day Work Hours limit cannot be greater than 24 hours. | ||
Week Worked Hours (HH:MM) | Maximum hours a member is allocated to work in a week according to the fatigue rule set and the Week Work Hours limit cannot be greater than 60 hours. | ||
Fortnight Worked Hours (HH:MM) | Maximum hours a member is allocated to work in a fortnight according to the fatigue rule set and the Fortnight Work Hours limit cannot be greater than 120 hours. Please note: If we update the rule like by today or update the visa hours, then the system will check the shifts for that member, in the last week and calculate the hours(if they found any shifts in that week). -if they found the shifts in the last week then the system will calculate the hours as per the last week shifts and the current week shifts. -but if no shifts are found in the last week then the system will check for the current week and the future week, then calculate the shifts hours accordingly… | ||
Include weekend? | Activate the ON toggle button to calculate hours of weekend shift(s) allocated to the member as per “Week Worked Hours” and “Fortnight Worked Hours”. | ||
Exemptions (Specify shift exemptions to exclude from rule) | Specify shift Exemptions to exclude from the rule for Employee Type(s), Shift Type(s), Industry(s), or/and Qualification(s).
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Restriction Message to Internal Staff | This Restriction Message is visible to Staff as a Warning/Restriction message while allocating shifts from the Staff Portal in case the shift does not conform to the fatigue rule set. The Warning/ Restriction message is based on the Staff User Action value selected. | ||
Restriction Message to External Staff | This Restriction Message is visible to the Client/Professional on the Client/Professional Portal as the Warning/ Restriction message based on the value selected in the External User Action field. For the Member, this message is visible in the Member App as Warning/Restriction message based on the value selected in the External Staff Action field. | ||
Edit Rule
You can edit the existing details of the rule. To edit an existing rule:
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Edit all the required details in an existing rule
Click Update 😊
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Copy Rule
You can copy the existing rule and create a new rule based on this existing rule. To copy an existing rule:
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Note that for the Copy Rule, the Control Measure and Restriction Type fields are disabled. |
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Delete Rule
You can delete the existing rule. To delete an existing rule:
Click the delete icon (as shown in the figure below) and a confirmation pop-up window displays the message “Are you sure you want to delete the Member Fatigue Management Rule?”
Click Yes and the Member Fatigue Management Rule is deleted successfully
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Export to Excel
The Export to Excel feature exports the existing Member Fatigue Management Rules into the .CSV file 📤.
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The downloaded .CSV file includes all the details of existing Active and Inactive rules.
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Settings
The Settings feature consists of quick hyperlinks to the Industry Type Masters, Shift Type Masters, and Qualification/Classification Masters.
On clicking the hyperlinks, the corresponding Industry Type Masters, Shift Type Masters, or Qualification/ Classification Masters opens. Users can add/ modify the required Qualification/Role, Allocation Shifts, or Industry Type.
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Member Fatigue Management in Allocations
The rules defined in the Member Fatigue Management module are reflected while allocating/editing the shifts of the members as well as when the members accept the shifts. The Member Check pop-up appears if the Member Fatigue Management Rules are being violated by the member while allocating/editing the shift and the Status will be shown as Non compliant 👨💻 😃.
You can view the details of the violated Member Fatigue Management Rule of the member. The Non compliant indicates that the member is not adhering to the defined member fatigue rule.
Quick New Shift Booking
For the Quick New Shift Booking, if the member selected for the shift allocation is violating the fatigue rule applicable, a Member Check pop-up appears. The Status of the Member Fatigue Check will be Non compliant.
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On clicking to collapse/ expand icon, details are provided for the fatigue rule applicable with the Rule Details, Control Measure, Start and End Date of the fatigue rule.
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Appoint Members
While appointing a member to a single shift, if the member selected has the fatigue rule applicable, a Member Check pop-up appears. The Status of the Member Fatigue Check will be Non compliant.
On View Check(s) Details, a Member Check Rule page opens in a new page where the details of the fatigue rules for the selected member are displayed. 🔗 Refer to the Quick New Shift Booking for View Check(s) Details
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Assign Members
In the Assign Member, when the staff allocates a shift or accepts a shift for the member that has the fatigue rule applicable, a Member Check pop-up appears.
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On View Check(s) Details, a Member Check Rule page opens in a new page where the details of the Fatigue rules for the selected member are displayed. 🔗 Refer to the Quick New Shift Booking for View Check(s) Details.
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Member Contact Card
In the Member Contact Card, when the staff tries to accept the shift for the member that has the fatigue rules applicable, a Member Check pop-up appears. The Status of the Member Fatigue Check will be Non compliant.
On View Check(s) Details, a Member Check Rule page opens in a new page where the details of the Fatigue rules for the selected member are displayed. 🔗 Refer to the Quick New Shift Booking for View Check(s) Details.
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Edit Shift
In the Edit Shift, when the staff tries to edit the shift for the member that has the fatigue rules applicable, a Member Check pop-up appears. The Status of the Member Fatigue Check will be Non compliant.
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On View Check(s) Details, a Member Check Rule page opens in a new page where the details of the Fatigue rules for the selected member are displayed. 🔗 Refer to the Quick New Shift Booking for View Check(s) Details.
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Member Fatigue Management in Client/Professional Portal
In the Assign Member, when the Client/Professional allocates a shift to the member that has the fatigue rule applicable, a Member Check pop-up appears.
In the Member Check pop-up, the Client/Professional will be able to Confirm the shift in case of a Warning, and in case of Restriction, the Confirm button will be disabled. The Status of the Member Fatigue Check will be Non compliant.
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Member App – Member Fatigue Management
In the Member App, Member Fatigue Management is controlled by the fatigue rules defined in the Staff Portal application. The Control Measures defined will work as per the member’s shift data and will apply the priority of the applicable control measure condition 👨💼 😎.
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While accepting the Shift, the system will check the available fatigue rules applicable to the member.
Restriction Type as Shift Type
In case the Restriction Type selected is Shift Type, the system will check the Old Shift Booking to check against the New Shift Booking to restrict with the Number of days (- / +) to check the rule validity as per the new booking shift day defined. Click to view the details of each parameter
For example, in case the Restriction Type selected is Shift Type and the rule is defined where ‘Previous Shift Booking to check’ is AM and ‘New Shift Booking to restrict’ is PM. On accepting the Released Shift for AM on the same date, the member will be restricted to accept the PM shift on the same date while checking the -/+ numbers provided
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Note that the system will also check the “Number of days (- / +) to check the rule validity as per the new booking shift day” rule set for the shift date of the new shift that is being allocated to member along with a number of days selected in -/+ drop-down. |
Restriction Type as Hour Type
In case the Restriction Type is Hour Type, the system will check the Control Shift hours based on the defined parameters. The defined parameters include Week Work Start Day, Hours gap between shifts, Exclude shifts for a same Service Location, Exclude shifts for all Delivery Locations, Single Day Worked Hours, Week Worked Hours, Fortnight Worked Hours, and Include weekend? Click to view the details of each parameter
For example, in case the Restriction Type selected is Hour Type and the rule is defined where “Week Work Start Day” is Monday, the “Hours gap between shifts” is 3 hrs., and “Single Day Worked Hours” is 8 hrs. On accepting the Released Shift by the member, the fatigue rule will check on accepting another shift of the same day whether the Hours gap between the shift is more than 3 hrs. and the member is not exceeding the single day worked hrs. above 8 hrs
For both the Restriction Type i.e. Shift Type and Hour Type, the User Action defined can be Restriction or Warning for the member.
Shift Warning
In case the User Action defined for the member is Shift Warning.
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To view the details of the fatigue rule, click Tap to see the details, and the Member Fatigue Alert details are displayed
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Shift Restriction
In case the User Action defined for the member is Shift Restriction.
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