About Cascom
Cascom or ShiftMatch is the automated allocation tool that provides the staff management solution designed to coordinate external members and internal groups. This tool helps managers to fill open Shifts with the labour resources to meet the fluctuating demands.
The Cascom considerably increases the efficiency of filling open Shifts at least by 90% and allows the management to focus more on strategic resourcing decisions and other development/ training programs.
Benefits of Integration with Cascom
The benefits of integration with Cascom are:
All the mapped Shifts from the Cascom are available on the Cascom Entire Recruit Portal.
Empowers the Staff to align jobs with preferences on Qualification/ Expertise/ Location without prejudice.
Transfers the configured Cascom Shifts with ease.
Easily fetches All Shifts and New Shifts from Cascom.
Help to manage large numbers of Shifts with minimum staff. This indicates that you can scale your business as demand grows.
Provides member satisfaction. The members update their own availability and are only contacted for shifts they desire. This increases the recruitment and retention rates.
Cascom or ShiftMatch is notified about the unavailability of Shifts when the Shifts are accepted by members.
Configure Cascom Shifts
You can configure the Cascom Shifts in your Entire Recruit Cascom Portal easily by following few easy steps explained below.
Step 1: Configure the Cascom Shifts in the External Software Integration of Member Master of the Entire Recruit Staff Portal. In the External Software Integration, provide the relevant details including the Provider ID, User Name and Password provided by the Cascom.
Based on the mapped provider IDs in the External Software Integration, all the Shifts are fetched from the Cascom.
This is the important step to configure the Cascom with your Entire Staff Portal as all the configured Shifts are fetched accordingly from the Cascom into the Entire Recruit Cascom Portal.
Figure 1: External Software Integration
Step 2: From the Cascom Entire Recruit Portal (Client-Specific portal), you can:
The Cascom Entire Recruit Portal acts as an interface between the Cascom (or ShiftMatch) and Entire Recruit Staff Portal to fetch your mapped Shifts.
Fetch all Shifts from Cascom by clicking Get All Shifts. This will fetch all the previous Shifts that are still available.
Fetch new Shifts from Cascom by clicking Get New Shifts. This will fetch all the newly available Shifts.
You can also set the auto-timer to Get New Shifts or Get Unfilled Shifts as shown in figure 2 below.
3. Transfer the selected Shift(s) into the Entire Recruit Staff Portal by clicking Transfer to EntireHr.
4. Withdraw the selected Shift(s) by clicking Withdraw Shift(s).
5. For the selected Shifts(s), you can search the availability of members based on matching location/ qualification/ expertise details by clicking Standard Search.
6. Similarly, Expertise Available is the search based on the expertise of the members.
Figure 2: Cascom New/ All Shifts
In the Cascom Entire Recruit Portal, to transfer the Shift(s) into the Entire Recruit Staff Portal:
Select from the available Shift(s) that you want to be added in the Pool based on your requirement (as shown in figure 3 below).
Click Transfer to EntireHr.
Figure 3: Transfer Shift(s) to EntireHr
The Cascom Shift pop-up window opens with pre-filled details. Review all the details and click Create Shift. The Shift(s) will be automatically released to the members based on the matching Qualification/ Expertise/ Location of the members.
This Shift is now available on your Entire Recruit Staff Portal – Client Allocation page.
Figure 4: Cascom Shift
Step 3: The Shift(s) is transferred into the Client Allocation page of the Entire Recruit Staff Portal successfully. The New Shift(s) created from Cascom is shown in Shift Status Notes as ‘Shift Release from Cascom’ with Shift Status as ‘Shift Release’.
This Shift is a regular Shift and is released to the members based on Qualification/ Expertise. The Staff can also directly appoint members for the Shift and proceed with further action as required.
Step 4: This is the final step i.e. when the member accepts the released shift, and the Shift Status changes from Shift Accepted and Shift Booked. The staff and members are notified about the Shift acceptance.
Note that the Shift can be accepted from the Member App, and Member Portal.
Similarly, Cascom is also notified that the Shift has been accepted and is no longer available.