Spaces
Apps
Templates
Create
Entire OnHire Client Support
All content
Space settings
Shortcuts
Version Release Notes
Version Release Notes
This trigger is hidden
How-to articles
How-to articles
This trigger is hidden
Content
•
Entire OnHire Product Roadmap 2022-23
Release Notes: Whats New!
•
Webinar Wednesday
•
Client - Customer Support SLA
•
Entire OnHire Web, Mobile Application & Finance Training Videos
•
Entire Lite Client Support
All support articles
FAQ - How to's
•
Recommended steps for introducing a new company policy
•
How to add and modify Area of specialty field
•
How to add an new Expertise and Sub Expertise
•
How to add a new referral source
•
How to edit an email tempalte
•
How to edit your refferal sources
•
How to add new Availability options on the casual application page
•
How to assign a member for multiple shits
•
How to edit an 'Area of Speciality'
•
How to create an expertise
•
How to add and modify Additional Information Fields
•
How to submit a Technical Support Request
•
How to add a new Bank BSB
•
How to edit an SMS template
•
How to edit an Expertise
•
How to edit the applicant portal Menu names
•
How to edit Addition information on the application page
•
How to add and modify Experience Settings
•
How to customise your Recruitment Dashboard
•
How to create a new client
•
How to assign member for single shift
•
How to add a new Pay Level
•
How to add a new SMS template
•
How do I clear my Cache?
•
Accessing and setting up your Sendgrid email account
•
How to create a single shift
•
How to create multiple bookings from Allocation Module
•
How to create a activity Alert in Sendgrid for blocks/bounces
•
How to flag a document for the expiry program
•
How to add a new user
•
How to add a new Bank Name
•
How to appoint member for single and multiple shifts
•
How to update the email sender's address to share pay slips and Invoices
•
Unmanaged Jobs Timesheet Approvals
•
Entire speed - Execution time
•
Finance - Bulk addition
•
Rate Table - Cannot be deleted
•
With the new SCHADS changes, would the system be able to pick up staff that has a broken shift?
•
CBA (CommBank) does not accept my ABA file
•
How to generate employee group certificates
How to view Finance Notes, after the shift has been paid
•
How to Split Member Payment
•
Why the Super Cut-off date for the current month is missing in Super reports as we are on the same date?
•
Finance - How to move a member from one branch to another
•
Can Members respond back to texts sent from Entire
•
Process for changing the bank information in the ABA file for payroll
•
How to Change your Default Superannuation Fund
•
How to view Submitted Timesheets
•
How to view and track Debit/Credit Notes
•
How to control Overriding predefined pay/invoice rates by Internal Staff?
ATO Tax Changes
•
Setting up EFT Parameters
•
Where to check Payroll tax and Superannuation totals within a selected time frame?
Job Keeper
•
How to tell what the error is within my STP
•
How the system restricts duplicate applications
•
Can I Delete an Applicant
•
Where we can update the Super Employer ID?
•
Customise Job Application Page
•
How to upload Documents via the Admin App
•
How to Reactivate a Member who is Suspended/Inactive/terminated
•
How to upload a photo against an Applicant/Member
•
How to view Members that have applied for a Job Placement
•
How to upload Documents via their Personnel Card
•
How to end a User Session
•
How to Compress Images?
•
Clearing Cache
•
How to create a New Member
•
Seek Integrations with Entire OnHire
•
What is Resume Parsing and how does it work
•
How should I set up Government Paid Parental Leave within Finance
•
Why are the Allocations padlock suddenly orange?
•
SMS Background Turns into Blue if the member has already been contacted
•
What is a Member Card?
•
How to bulk download active Clients, Members and Bookings data
•
Why does this person's expiry check show when it's not expired?
•
I have created a service location in the system why is it not showing?
•
How to send Login Details for Mobile App
Member Checks when Allocating
•
How to check what all mandatory information is missing in members and clients profiles?
•
How to allow Members to Claim Travel Allowance
•
Why I am unable to see the Permanent availability for the member ?
•
How to decline shift on behalf of member
•
How you can change the Invoice Billing address details in Invoice?
•
How to Edit an Invoice
•
How to reprint an Invoice
•
How to access and use the Invoice Editor feature
•
How to create a Credit / Debit Note
•
Invoice - Adding Invoice Message
•
How to Send Credit / Debit Notes to Clients
•
How to have NDIS Support Number within Rate Table
•
How to change Invoice Templates?
•
How can I send Timesheets with Invoices
•
How to Update Payment and Invoice Bank Details
•
How to Create an Adjustment Shift?
•
How to create a reversal shift
•
How to unconfirm a shift in the Finance application(Windows) using the payroll tab?
•
How to record a Member Pay within Finance if you have paid external (Cash)
•
Why do I have a 'Not Enough Memory' error?
•
How to Remove Member/s From a Shift
•
How to Access Member Details Within Allocations
•
How to Access Client Details Within Allocations
•
How To Check SMS Credits
•
How to change the Head office address on the invoice ?
•
Why can I not appoint a Member to a Shift?
•
How can Members update their Details on their Portals.
•
How to Bulk Contact Professionals
•
How to rectify the error in Finance regarding special characters ?
•
How to map allowances if you are getting the error "Allowances which are pending to map with codes provided by ATO" which doing STP.
•
How to search for Clients
•
How to access and edit a client profile
•
Why is my client not receiving invoices
•
How to Delete a Credit/Debit Note.
•
How To Add SMS Credits
•
How To Re-Submit STP To ATO
•
How Can You Delete The Allowance Rates
•
How To Access & Enter Client Invoicing Terms
•
Why can I not post to broadbean
•
How to correct 401 Access Denied Error
•
How to create work cover and pay a member
•
How to Turn off Simple Sign-in feature/FaceID- Members App
•
Why does the Payroll Tax and Payroll Summary Reports by State show different data
•
Why does the Payroll summary report and Gross margin by client report not match
•
Why does my payment summary not match my STP summary
•
How to correct your payslip if it was email out with Chinese/random symbols
•
How to Update Superannuation in the Member's App?
•
Why am I getting an error message saying "declined" when trying to accept a shift?
•
How to change your default PDF application
•
If we add a new company policy via 'Member Master - Company Policies', will that be applicable for all existing members or just new members?
•
How to mandate supervisor sign during timesheet submission?
•
Why is the 'Verify employee details' option disabled when attempting to submit STP ?
•
How can I tell who has updated members' bank details?
•
Can I update my qualification codes, why is this greyed out?
•
How do licences work with Entire OnHire?
•
Can I use Entire Staff Portal and Apps outside Australia?
•
How to create duplicate shifts?
•
How to generate STP reports ?
•
How to embed your application page anywhere
•
How to export accounting client codes from finance
•
What is the difference between Broadcast and Release Shifts
•
How to update your member app links to Facebook, Blog, Instagram, YouTube and Twitter.
•
27/4/23 Android 13 App related changes
•
Tips for Efficiently Reducing File Size
•
How to edit the "Applicant Portal" page listed keywords?
•
How to have Pay Levels on Invoices
•
How to show the Admin and Service Location Name on Invoices
•
How to show the Delivery and Service Location Name on Invoices
•
How to Include Delivery Location Name on Payslips
•
Can we Edit/Log Notes via the Contact Log regarding Tasks
•
Can we have Customer ID on Delivery Locations
•
What does the column "Last" Take into consideration
•
STP Error - AdressDetailsCountryC is not Valid
•
What is Deadlock?
•
Why does the Staff Performance and Daily Booking Report never match?
•
How to update the Head Office Address on an Invoice
•
How to fix 'Bank details do not exist' Error in Finance
•
How to change Clients Location Type and move Service Locations
•
How to Customize Applicant Portal Menus?
•
Why do I need to select a primary qualification?
•
What does PWKDY mean?
•
Can you change the text size in the system?
•
How to Update Help Centre Contact Details in the Staff Portal?
•
Duplicate Employment Notes - Why?
•
Why is my Allocations screen running so slow?
•
How do I set to release shifts to the state instead of across the nation for a client?
•
How to pull a report for shift status 'Member Compensate'.
•
Can I customize the email template sent to applicants upon submitting an application, based on the industry?
•
How can I change the assigned recruiter once the interview is scheduled for the applicant?
•
How can I create a new Contact Log Type?
•
Salary Sacrifice within Entire OnHire
•
How to Clear Submitted Timesheet Details?
•
Does Entire OnHire have the capacity to roster/pay staff on a Permanent/ full-time basis?
•
How to Adjust the Percentage of an Addition
•
What does the status 'Proceeding' mean against an Applicant?
•
Can you complete Payroll with a negative amount in an Addition/Deduction?
•
What do I do if my Finance login expires?
•
Do we have an integration with Phocus?
•
What do I do if I have issues with SPF/Whitelisting Emails?
•
Why are my Invoice dates not in order?
•
Do I have to unlink Professionals before making Inactive?
•
How do I remove Members in a Release Shift?
•
Why can I see random letters in the Availability Report?
•
Why does my professional see other client financial details?
•
How many characters does 1 sms credit use?
•
How to update the phone number in the invoice?
•
How do I create a user with the role of 'Manager' for selection when creating reporting offices?
•
Adding Reference Codes to Invoices via Client Cards
•
How do I set up an ongoing deduction for a member
•
How can I apply breaks at a specific part of my shift?
•
How to edit the Effective Date of a Rate Table
•
How do I clear data (cache) for the WorkForce app on my Android?
•
How do I clear data (cache) for the WorkForce app on my iPhone?
•
How can I update the account name on the invoice?
Entire OnHire Market Place
Entire OnHire Important Updates
Entire OnHire Client Support
/
FAQ - How to's
/
How to edit an Expertise
Summarize
How to edit an Expertise
Entire Support Team (Unlicensed)
Owned by
Entire Support Team (Unlicensed)
Feb 22, 2021
1 min read
Loading data...
Iframe macro added through API
Copyright © 2023 Entire OnHire
{"serverDuration": 22, "requestCorrelationId": "87bd70cbc65c4855a1ae4ecb5cb48235"}