/
How do I clear my Cache?

EntireOnHire l

How do I clear my Cache?

A Cache is like the short term memory of an internet browser that stores web pages, images and multimedia from your browsing history to help load new page requests faster.

Due to how a Cache stores past data it is important that after every system version release you clear your Cache from "All Time". If not existing/new features within EntireHR will not work correctly as it is conflicting with old data.

To clear your Google Chrome Cache:

  1. Log out of EntireHR.

  2. Follow the instructions below depending on what type of computer you are using.


WINDOWS PC - Press CTRL + H

APPLE MAC - Press ⌘ + Shift + Delete

Click "Clear browsing data"

The below pop up screen will appear.


Image Placeholder

 

Check to make sure the time range is set to "All Time". If not click the drop-down and select "All time". 


Ensure the last option "Cached Images and Files" is ticked and then select Clear Data.


Please note: if this does not resolve the issue please tick ALL the options (even your saved passwords), and then clear browsing data. Please contact us if you have followed this troubleshooting and are still experiencing issues. 
An enormous amount of testing takes place before every upgrade. However when going live into a new environment there's always a chance something will pop up after a big change. If you do find something unusual, please contact us using the "Submit a Request" link at the top right of this page. 

Related content

Clearing Cache
More like this
How to edit Addition information on the application page
How to edit Addition information on the application page
Read with this
Resetting your Browser Setting
Resetting your Browser Setting
More like this
X7.4 Release Notes - May 2022
X7.4 Release Notes - May 2022
Read with this
How do I clear data (cache) for the WorkForce app on my iPhone?
How do I clear data (cache) for the WorkForce app on my iPhone?
More like this
Growth Module - Client Compliances
Growth Module - Client Compliances
Read with this

Copyright © 2023 Entire OnHire